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Jun 13, 20221 min read

Earn trust

When you're talking to a client, a colleague, a friend, family, anyone(!) make them feel like you are paying attention (PAY ATTENTION). ...

How can I give quick feedback on a client's website?

Jun 10, 20221 min read

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How can I give quick feedback on a client's website?

Received via email: A client asked me to look at their website and give general feedback on the design and my impressions. Thank you for...

May 28, 20221 min read

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Book: The coaching habit

The subtitle of this book is "Say Less, Ask More & Change the Way You Lead Forever", which does rather neatly sum up this book. This book...

How meet the growing demand for talent that is in short supply

May 18, 20222 min read

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How meet the growing demand for talent that is in short supply

As the creative economy continues to make headway, we find creative skills equally rising in demand. Specialized expertise in the...

Interested in growing your career in Service Design?

May 18, 20221 min read

OPPORTUNITIES

Interested in growing your career in Service Design?

Whether you are starting out, transitioning, or have already started building your Service Design career, we have an array of design...

May 16, 20221 min read

OPPORTUNITIES

[Opportunity]: UX Researcher

Mid-Level UX Researcher incorporating UX Design Key requirements Design and execute custom research to support the objective of the...

Stop making your clients jump through hoops

May 10, 20223 min read

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Stop making your clients jump through hoops

Why are we asking our clients to jump through hoops, having to go through our elaborate processes to get to the outcome they seek. We...

May 5, 20222 min read

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Time blocking: a gift to yourself

Time blocking is a way for you and others to respect your time. Respecting your time means you give yourself the freedom to do what you...

Advisory & Consulting - same same or different?

Apr 20, 20223 min read

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Advisory & Consulting - same same or different?

What IS the difference between the advisor and the consultant for the creative business? Unfortunately mixing up these two experts can...

Design your business experiences by starting at the beginning: The blueprint

Mar 17, 20222 min read

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Design your business experiences by starting at the beginning: The blueprint

Would you build a home without first having an agreed blueprint from your architect? Would you bring in the builders, tilers, painters,...

How to respond to clients who have no idea what they want

Mar 16, 20223 min read

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How to respond to clients who have no idea what they want

First acknowledgement: you can't control what the other person does. Second acknowledgement: you CAN control what YOU do. I met with a...

What do you do when the client says "just WOW me"?

Mar 15, 20222 min read

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What do you do when the client says "just WOW me"?

We say “We can ‘just wow you’, it's going to cost you R100k. I can't put my team to work on anything less. We are in business, just...

Feb 28, 20222 min read

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Long live our UI Design Specialists

Why is it that today our talented UI (User Interface) design specialist’s are being pressured more than ever to dilute their roles, and...

Design Project Advisory: how deep expertise can accelerate project potential

Feb 7, 20222 min read

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Design Project Advisory: how deep expertise can accelerate project potential

We often talk about moving from good design to great design. As in any field of design, those best at their craft can see beyond the...

The flying fish: positioning through expertise

Jan 24, 20223 min read

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The flying fish: positioning through expertise

Are you just another generalist design firm swimming in the sea of many? Clients are struggling to differentiate between design firms...

Jan 17, 20223 min read

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Establishing a point of view

Does your creative business have a point of view? More importantly, do those that matter even know what this is? Why should you care to...

Jan 10, 20223 min read

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How to get your design house in order

Design by its very nature doesn't quite fit a military-like approach to operational efficiencies, which makes for a challenge in itself...

How to attract (and keep) the best design talent

Dec 9, 20212 min read

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How to attract (and keep) the best design talent

As the demand for design talent continues to rise, businesses in design are faced with the ongoing challenge of acquiring such talent. ...

Oct 31, 20213 min read

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Placement, freelance, consulting

Placement, freelance, consulting - which option is best for my business? The answer lies in the problem you are trying to solve....

Oct 28, 20211 min read

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Video: From good to great

We often talk about moving from good design to great design. As in any field of design, those best at their craft can see beyond the...

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